We guarantee that the product will arrive in good condition or we will return the full purchase price of the product excluding shipping costs.
- You may return an item for refund or replacement within 10 days of the shipment date.
- Shipping and handling charges are non-refundable.
- The packing slip must be enclosed with all returned items and please state the reason for returning the product.
- Please be aware that you must return all items in the new original condition and in all the original packaging.
- When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.
- You may want to insure your return package; we cannot be responsible for lost or misdirected returns.
- If you paid for your order by credit card, the credit will appear on your billing statement.
- Your packing slip will indicate where you need to send your returns.
- If you have any questions regarding your order, please feel free to contact us at service.cbtt@rogers.com
