We guarantee that the product will arrive in good condition if the product is defective a replacement will be arranged without cost to the purchaser.
Please read carefully our returning policy which is as follows:
1. You may return an item for refund or replacement within 10 days of the arrival date.
2. All returns not exchanged for another item are subject to a 20% restocking fee and shipping charges are not refundable.
3. When you return an item, follow the instructions on the packing slip and most important, please state the reason for the return.
4. Your packing slip will indicate where to send your returning product.
5. Most important, returned items must be received by the supplier in perfect and re-salable condition otherwise no credit can be issued.
6. All products must be returned as shipped in its original condition!
Product must be returned in the original packaging with packing slip, manuals, parts, accessories and all other applicable items enclosed, securely wrapped and product in re-salable unused condition.
7. You maybe should insure your return package as we cannot be held responsible for lost or misdirected returns items.
When a credit is issued the credit will appear on your next billing statement of your credit card and an e-mail will be mailed by PayPal to confirm the credit.
If you have any questions regarding your returns, please feel free to contact us at: firstname.lastname@example.org